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Q1. Match each part to the appropriate description.
Q2. A technician has been asked to provide support to an administrative assistant who is participating in a video conference session. Which peripheral would be used in the conference more so than in normal daily operational tasks?
Q3. Which of the following are important suggested internet search tips? (Choose two.)
Q4. What is the acronym used to describe memory that is commonly found on a motherboard?
Q5. When lifting a heavy computer, you should squat, bend at the knees, and use your legs to lift.
Q6. How many tests must a person take in order to be A+ certified?
Q7. Is the following question open ended or closed ended? "You say your computer has been running slowly since Monday. Which applications have you installed this week?"
Q8. List one example of having a positive attitude.
Q9. Which of the following devices are common output devices? (Choose all that apply.)
Q10. People who work with computers might be expected to lift up to how many pounds?
Q11. Which Microsoft Windows application could be used to create a text file?
Q12. Which Windows tool can be used to make a screenshot?
Q13. Rewrite the following so that it includes an open-ended question:
"Technician: Good morning. I have a service log that states you are getting an error message whenever you access a PDF file. Have you done your Acrobat updates lately?"
Q14. List one procedure you would try to fix an erratic optical mouse.
Q15. Match the capacity to the description.
Q16. Match the device to the description. Note that each description best fits only one answer.
Q17. What is a feature of an optical mouse?
Q18. Which device is normally found inside a computer?
Q19. Which device can normally be seen when looking inside a desktop computer with the cover off, at the front of the case?
Q20. Where can you find the motherboard in a tower computer?